Refund & Returns Policy
How refunds and returns work for Overland Gear Guide digital products, direct sales, and third-party (affiliate) purchases.
1. Overview
Overland Gear Guide operates as both:
- An informational site with route guides, tools, and digital products (e.g. ebooks).
- A curated shop that includes both our own products and third-party affiliate items (primarily via Amazon).
Because of this, refunds and returns are handled differently depending on where and how you purchased the item.
2. Scope of This Policy
This Refund & Returns Policy applies to:
- Overland Gear Guide digital products (e.g. ebooks sold directly from our site).
- Physical products sold as a direct sale and paid for through the Overland Gear Guide checkout.
- Links and information relating to purchases made via third-party retailers (e.g. Amazon).
This policy does not apply to:
- Orders placed directly with Amazon or other retailers where our link was used (affiliate purchases).
- Products purchased from other websites, stores, or platforms not owned or operated by Overland Gear Guide.
3. Affiliate Purchases (Amazon & Other Retailers)
Many of the items shown in our shop and product reviews are affiliate products sold and fulfilled by Amazon or other retailers. In these cases:
- Your purchase contract is with the retailer (e.g. Amazon), not Overland Gear Guide.
- All refunds, returns, and exchanges must be handled directly through that retailer.
- You must follow the retailer’s official returns process, timelines, and conditions.
If you purchased an item via an Amazon link on our site, please refer to:
Amazon’s Returns & Refunds Help Pages
We are not able to access your Amazon order, approve a refund, or process a return on your behalf. Our role is as a recommending partner only.
4. Digital Products (Ebooks & Downloads)
We sell some digital products directly, such as downloadable ebooks, checklists, and guides.
4.1. All Digital Sales Are Final
Due to the instant, irrevocable nature of digital downloads:
- No refunds are offered on any digital products.
- Once payment is completed and access to the file is provided, the sale is considered final.
If you experience a technical issue (e.g. broken link, corrupted file, download failure), please contact us and we will:
- Resend the download link or file, and/or
- Provide an alternative format where possible (e.g. PDF instead of EPUB).
For technical support with digital products, contact us at:
Contact
5. Physical Products Sold Directly by Overland Gear Guide
On occasion, we sell physical products directly from our site (not via Amazon or another retailer). For these direct-sale physical items, we offer a:
If you contact us within 30 calendar days of receiving your item and we agree that a return or refund is appropriate, you may return the product for a refund, subject to the conditions below.
5.1. Eligibility for Direct-Sale Refunds
To be eligible for a refund on a direct-sale physical product:
- You must have purchased the item via the Overland Gear Guide checkout (not Amazon or another retailer).
- You must contact us within 30 calendar days of receiving the item (based on courier tracking).
- We must confirm by email that the item is eligible for return under this policy.
5.2. Condition of Returned Items
Unless the item arrived damaged, faulty, or incorrect, it should generally be:
- Unused or lightly used, and
- Returned with all original packaging and accessories where reasonably possible.
We reserve the right to make a partial refund or decline a refund if items are returned in a condition that significantly reduces their resale value (e.g. heavy wear, missing components), except where required by law.
6. Damaged, Faulty, or Incorrect Direct-Sale Items
If your direct-sale order arrives damaged, faulty, or not as described, we’ll work with you to put it right.
6.1. Evidence & Inspection
To process a claim for damage or courier-related issues, we require:
- Clear photos of:
- The damaged item
- Inner and outer packaging
- Any visible courier damage (dents, tears, crushing, etc.)
- A brief written description of the issue and when you noticed it.
In some cases, we may also request:
- Additional photos or a short video, and/or
- That the item be returned for physical inspection.
A full refund for a damaged or faulty item will only be issued:
- After we (or our supplier) have inspected the returned goods, and
- Where there is clear evidence that the damage occurred in transit or due to a manufacturing fault, not misuse.
7. Returning Direct-Sale Items
7.1. Responsibility for Return Shipping
In all cases, the customer is responsible for returning items to either:
- Our designated return address, or
- Our direct supplier, where agreed in writing in advance.
Return shipping costs are normally borne by the customer, unless required otherwise by local law or we have explicitly agreed to cover them in writing.
7.2. Returns Process
- Contact us via our Contact page within 30 days of receiving the item.
- Provide your order details and a clear explanation of the issue.
- Attach photos (and video if needed) showing any damage or fault.
- Wait for our reply confirming:
- Whether the item is eligible for return, and
- The correct return address (ours or a supplier’s), plus any reference number.
- Carefully repackage the item and send it using a tracked, insured service.
- Keep your postage receipt and tracking number until the refund has been processed.
8. Processing Direct-Sale Refunds
Once we or our supplier receive and inspect the returned item:
- We will notify you by email that the return has been received and assessed.
- If approved, a refund will be issued to your original payment method.
- Depending on your bank or payment provider, it may take several working days to appear in your account.
9. Items Not Eligible for Refund
The following are generally not eligible for refund under this policy:
- Digital products and downloads (all sales are final).
- Affiliate purchases made via Amazon or other retailers (you must use their returns system).
- Items returned after the 30-day contact window for direct-sale products, unless required by law.
10. How to Contact Us
If you have any questions about this Refund & Returns Policy, or if you need help with a specific order, please reach out via our contact page:
Please include as much detail as possible (order number, purchase channel, product name, and photos where relevant) so we can help you quickly.